Classroom Support Advisor - Remote

Overview

The Classroom Support Advisor is responsible for providing exceptional care to students and graduates, assisting with inquiries, troubleshooting technical issues, and ensuring seamless connections to the correct departments or resources.

In Short

• Provide over-the-phone support and encourage students.
• Evaluate and resolve student inquiries.
• Offer Tier 1 technical support assistance.
• Assist students in contacting relevant departments.
• Confirm book shipments and provide e-book assistance.
• Engage in team collaboration and communication.
• Perform other duties as assigned.
• Entry-level position with supervision.
• Desire for growth and professional development.
• Work remotely with a flexible schedule.

Requirements

• High School Diploma or equivalent experience.
• Skills in relationship building and time management.
• Fluent in verbal and written English.
• Ability to support a diverse work environment.
• Basic computer skills and computer literacy.

Benefits

• Medical, Dental, and Vision insurance.
• Paid Time Off and holidays.
• 401k eligibility after 90 days of employment.
• Employee Assistance Program.
• Pet Insurance and Identity Theft Protection.