IT Support Advisor - Remote

Overview

The IT Support Advisor is responsible for providing user support and assistance for IT applications, ensuring the functionality of IT equipment, and advising clients and partners on best practices and solutions.

In Short

• Provide user support and assistance for IT applications.
• Handle installation, configuration, and issue resolution.
• Manage service requests and IT incidents.
• Administer servers and keep IT equipment operational.
• Advise on solutions to optimize standards and policies.
• Prepare recommendations and action plans based on organizational goals.
• Analyze data and conduct studies to inform decisions.
• Interact with stakeholders across various fields.
• Serve as a subject matter expert for clients and partners.
• Develop and implement objectives and solutions.

Requirements

• Bachelor's degree in a related field.
• Minimum of four years of relevant experience.
• Knowledge of French is required.
• Strong analytical and problem-solving skills.
• Interpersonal savvy and communication skills.
• Ability to develop recommendations and write reports.
• Experience in IT support and server administration.

Benefits

• Competitive salary and annual bonus.
• 4 weeks of flexible vacation starting in the first year.
• Defined benefit pension plan.
• Group insurance including telemedicine.
• Reimbursement of health and wellness expenses.
• Telework equipment reimbursement.