IT Support Team Supervisor - Remote

Overview

We are looking for an IT Support Team Supervisor to plan and coordinate the activities of team members, ensuring quality service and adherence to procedures in a growing service center.

In Short

• Plan and coordinate team activities based on quality and service objectives.
• Train team members on procedures and client context.
• Ensure effective communication within the team.
• Control and analyze results through daily reporting and SLA analysis.
• Prepare and present results at management meetings.
• Contribute to team skill development and performance improvement.

Requirements

• Previous experience in a similar role.
• Strong organizational and autonomous skills.
• Demonstrated managerial qualities.
• Ability to synthesize information and anticipate needs.
• Strong communication and teaching skills.

Benefits

• 50% coverage of health insurance.
• 50% reimbursement of transportation costs.
• New and friendly office environment in Lyon.
• Stable leadership team.
• Continuous growth and profitability.
• Meal vouchers with employer contribution.
• Integration training program.
• Cultural benefits through employee committee.
• Training institute for skill development.
• Support for mobility.