Technical Support Advisor - Remote

Overview

The Technical Support Advisor will ensure the success of clients by providing technical guidance and support for SpryPoint applications, helping customers maximize the value they receive from products.

In Short

• Serve as lead resource for clients transitioning to active production workflows.
• Continuously improve documentation and client enablement.
• Research and troubleshoot software and technical issues.
• Enhance internal business processes for client communication.
• Nurture client relationships for high satisfaction levels.
• Facilitate client financial processes.

Requirements

• 1 - 2 years of experience in technical support or IT help desk.
• Experience in the utility industry is a plus.
• Strong troubleshooting skills with a logical approach.
• Understanding of SaaS applications and cloud platforms.
• Excellent communication and customer service skills.

Benefits

• Work with a leading provider of cloud-based solutions.
• Be part of a team with extensive experience in the utility sector.
• Opportunity to improve client operations and satisfaction.