Senior Support Advisor - Remote

Overview

As Dscout's first Senior Support Advisor, you will build and refine workflows for the Support team, manage support interactions related to the Panelfox product, and enhance customer service.

In Short

• Build and refine support workflows.
• Manage support interactions for Panelfox and general Dscout support.
• Work closely with clients and internal stakeholders.
• Leverage initiative and organization in support tasks.
• Troubleshoot technical issues.
• Report bugs and provide feedback to Product and Engineering teams.
• Respond to client support requests.
• Participate in weekend on-call support.
• Collaborate with the Support Lead to enhance service levels.
• Utilize creative problem-solving skills.

Requirements

• Proactive and driven personality.
• Comfortable with change and adapting workflows.
• Strong organizational skills.
• Experience in customer support roles.
• Technical aptitude for troubleshooting.
• Excellent communication skills.
• Ability to work collaboratively in a team environment.
• Willingness to provide feedback and insights.
• Experience with support platforms is a plus.
• Availability for weekend on-call support.

Benefits

• Flexible working hours.
• Opportunity to build and refine support processes.
• Collaborative team environment.
• Engagement with leading brands.
• Professional growth opportunities.
• Supportive company culture.
• Access to training and resources.
• Competitive salary and benefits.
• Work with innovative technology.
• Contribute to customer satisfaction and success.