Lead Research Advisor - Remote

Overview

Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users. Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.

In Short

• Drive and grow relationships helping customers use the Dscout platform.
• Manage a team of Research Advisors for research projects.
• Act as a Dscout expert to train customers on functionality.
• Consult with customers on research designs.
• Collaborate with customers to run research projects.
• Equip customers to derive insights from data.
• Travel occasionally for onsite customer visits.
• Advocate for customers internally to improve product offerings.
• Work closely with Account Managers and Executives.
• Support and guide research participants.

Requirements

• 5+ years experience in research.
• Experience leading complex research engagements.
• 1+ years of people management experience.
• BA/BS in relevant fields or equivalent experience.
• Excellent oral and written communication skills.
• Collaborative and independent work experience.
• Strong critical thinking and problem-solving skills.
• Flexible and eager to learn.
• Empathetic to others’ needs.
• Highly organized and detail-oriented.

Benefits

• Opportunity to make a difference for customers.
• Build a career in customer success and research.
• Collaborate with product, engineering, and sales teams.
• Supportive work environment.
• Career growth opportunities.