Lead Research Specialist - Remote

Overview

Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users. Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.

In Short

• Manage complex project and program support offerings on the Special Services Team.
• Ensure offerings are adequately resourced and exceed customer expectations.
• Collaborate and connect teams, coaching and mentoring members.
• Work on emergent offerings like recurring research and evaluation programs.
• Review and advise on research design for successful execution.
• Communicate with clients to understand research objectives and provide updates.
• Develop and execute project plans.
• Act as a customer advocate for improving Dscout's product offerings.
• Collaborate with internal teams to refine processes and workflows.

Requirements

• 5+ years of experience in project management and customer-facing work.
• 1+ years of people management experience.
• Understanding of digital research tools.
• Experience in all phases of research, including planning and analysis.
• Familiarity with qualitative and quantitative research methods.
• Proven ability to drive for completion with a “Get Things Done” attitude.
• Passion for research and understanding human behavior.
• Excellent communication skills, both oral and written.
• Highly flexible and adaptable to change.
• Experience using Microsoft Office Suite and Google Suite.

Benefits

• Opportunity to shape innovative research services.
• Collaborative and supportive team environment.
• Professional development and mentorship opportunities.
• Flexible work arrangements.
• Engagement with leading brands and projects.