Automation & Customer Support Engineer - Remote

Overview

We are looking for a skilled and driven Automation & Customer Support Engineer to join our team and support the operation, maintenance, and continuous improvement of Colorbiotics equipment in the field. This hands-on role is critical in ensuring our machines are reliable, safe, and functioning at optimal performance levels.

In Short

• Remote position with a requirement to reside in the East Coast region, preferably North Carolina.
• Installation, calibration, maintenance, and repair of Colorbiotics equipment.
• Troubleshooting mechanical and electrical issues.
• Providing real-time feedback to engineering and product development teams.
• Delivering excellent customer support and training.
• Maintaining service records and adhering to safety protocols.
• Supporting sales efforts through technical consultation.
• Upholding high service and performance standards.
• Ability to read blueprints and electrical schematics.
• Understanding of diesel components and hydraulic systems.

Requirements

• High school diploma required.
• Vocational/technical training in mechanical or electrical systems.
• Preferred associate or bachelor’s degree in related fields.
• Equivalent experience may be considered in place of formal education.

Benefits

• 401k with Generous Company Match.
• Bonuses.
• Medical, Dental, and Vision Benefits.
• Paid Parental Leave.
• Life and Disability Insurance.
• Paid time off and holidays.
• Education Assistance.
• Professional Development Opportunities.
• Employee Referral Program.