Customer Support Engineer - Remote

Overview

As a Customer Support Engineer, you will play a crucial role in a fast-growing, developer-first startup, providing technical support and building automated workflows to enhance customer experiences.

In Short

• Be one of the founding Customer Support Engineers at a high-growth, VC-backed company.
• Work closely with technical founders to design and own support infrastructure.
• Leverage AI tools (e.g., Pylon) to build scalable, automated workflows.
• Operate as an engineer-first IC with real impact on product and customers.
• Remote-first culture with SF office transition planned.
• Significant equity potential and career growth in a lean, high-agency team.
• Architect and implement AI-powered support systems and automations.
• Provide hands-on technical support across Discord, email, Twitter, and more.
• Create docs, triage processes, and customer-facing tooling.
• Surface trends and user feedback to inform product direction.

Requirements

• 2-5+ years of professional software engineering experience.
• Strong proficiency with JavaScript and Postgres.
• Experience at a developer-first company or startup (early-stage a plus).
• Background in AI tooling, LLM apps, or support automation (e.g., Pylon).
• Previous founder or early-stage startup experience highly valued.
• Obsession with customer experience; you're energized by solving user problems.
• High agency, low ego, and a bias toward action.
• Strong side projects, GitHub activity, and experimentation with AI tools.
• Visa sponsorship is not available.

Benefits

• Significant equity potential.
• Career growth opportunities.
• Work in a high-agency team environment.
• Remote-first culture with flexibility.
• Collaboration with technical founders.