Customer Support Engineer - Remote

Overview

We are seeking a talented and naturally curious Customer Support Engineer to support the global deployment of systems and equipment for carbon capture, sequestration, and innovations that generate additional co-benefits.

In Short

• Support startup and operations of deployments at international project sites.
• Diagnose, troubleshoot, resolve, and document customer-reported issues.
• Build and maintain strong relationships with clients.
• Communicate learnings from the field to internal teams.
• Develop and implement process documentation for scalable designs.
• Create process models using Aspen Plus.
• Conduct supplier capability assessments.
• Travel internationally (~50%) for project support.
• Collaborate across various teams and stakeholders.
• Passionate about tackling the climate crisis.

Requirements

• 1-5 years of experience in a commercial or research environment.
• Hands-on experience in industrial plants or similar.
• Prior experience with water treatment and reactor design preferred.
• Process simulation experience (Aspen Plus, Aspen HYSYS, etc.).
• Programming experience in Python or MATLAB.
• Ability to communicate technical subjects to non-technical audiences.
• Self-motivated and flexible with time zone communication.
• Legally authorized to work in the United States.

Benefits

• Competitive salary range of $60,000 – $150,000.
• Equity opportunities.
• Comprehensive benefits package.
• Opportunity to work on impactful climate solutions.
• Diverse and inclusive work environment.