Customer Support Engineer - Remote

Overview

The Customer Support Engineer serves as a key technical liaison between Customer Service Managers, customers, and internal teams, providing expert support to ensure the stability and performance of the Optimal Dynamics platform.

In Short

• Deliver expert-level technical support to customers.
• Engage directly with customers to resolve technical concerns.
• Collaborate with Engineering and Product teams to identify trends.
• Create and maintain technical documentation.
• Maintain expertise in the Optimal Dynamics platform.
• Support development of internal business intelligence tools.
• Diagnose and resolve complex platform issues.
• Improve customer satisfaction through effective communication.
• Manage multiple priorities in a fast-paced environment.
• Less than 25% travel required.

Requirements

• Bachelor’s degree in Computer Science or related field.
• 2+ years of experience in technical support or solutions engineering.
• Strong troubleshooting skills.
• Proficiency in technical documentation writing.
• Familiarity with databases and APIs.
• Experience with business intelligence tools is a plus.
• Excellent communication skills.
• Ability to handle multiple priorities.

Benefits

• Competitive compensation, including equity.
• Health, Dental, and Vision insurance covered for employees.
• Life insurance options available.
• Flexible Spending and Health Spending Accounts.
• 401(k) with match.
• Unlimited PTO policy.
• Paid parental leave for all employees.
• Short-term and long-term disability insurance.
• Fitness membership reimbursement.
• Flexible work from home policy.