Customer Support Engineer - Remote

Overview

As a Customer Support Engineer at H2O.ai, you will play a critical role in ensuring our customers have a seamless experience deploying and managing machine learning models in production. You will be the bridge between our engineering teams and customers, providing hands-on technical support, troubleshooting complex issues, and helping users optimize their MLOps workflows.

In Short

• Engage with customers to identify and troubleshoot issues they face and answer technical questions.
• Analyze bug reports, reproduce issues, determine the root cause, and provide fixes.
• Provide design for new features focusing on the approach and patterns to solve the problem.
• Responsible for writing code along with relevant unit test cases.
• Contribute to end-to-end automated tests by ensuring that the newer changes have relevant test cases.
• Work with Kubernetes widely.
• Review the design and code of other developers.
• Write Infrastructure Code using Terraform and Helm charts.

Requirements

• Strong knowledge: Linux, Bash, File systems, Logging, Linux file permissions.
• 1+ years of Kubernetes and Docker.
• 4 years+ of Software Engineering.
• At least one of: AWS, Azure, GCP.
• At least one of: GoLang, Python, C++, Java.
• Terraform and Helm.
• Relational Databases (e.g. SQL).
• Networking concepts and fundamentals.
• Strong communication skills and comfortable being in a customer-facing role.
• Bachelor's or a higher education degree in Computer Science/Engineering or related field.

Benefits

• Market Leader in Total Rewards.
• Remote-Friendly Culture.
• Flexible working environment.
• Be part of a world-class team.
• Career Growth.