Customer Support Engineer - Remote

Overview

As a Customer Support Engineer at Ubiminds, you will leverage your technical expertise to provide exceptional support to customers using a next-generation cloud cost management SaaS platform.

In Short

• Provide internal and customer-facing technical support.
• Become a product expert in connecting cost sources like AWS, GCP, and Azure.
• Help customers build scripts and automation tools using client APIs.
• Develop and maintain scripts using Python.
• Stay updated on industry trends and best practices.
• Provide feedback to improve product functionality.
• Create internal knowledge bases and training resources.
• Work in a fast-paced, evolving environment.
• May require international travel up to 10% of the time.
• Overlap with US East Coast time zone may be necessary.

Requirements

• Advanced/fluent English skills.
• Strong proficiency as a technical support engineer.
• Experience supporting a B2B SaaS application.
• Proficiency in AWS services and hands-on experience in identity and access management.
• Experience with Kubernetes deployments.
• Proficiency in Python or Shell languages.
• Excellent communication skills.
• Continuous learner and critical thinker.
• AWS, GCP, or Azure Certification is a plus.

Benefits

• Full back-office support from Ubiminds.
• Remote-first policy with a distributed team.
• Provided with a MacBook.
• Access to growth opportunities and tech talks.
• Free English lessons with a native speaker.
• Candidate referral bonus.
• Access to the Florianópolis headquarters with amenities.