Customer Support Engineer - Remote

Overview

Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services, ensuring a high-quality customer experience.

In Short

• Resolve customer concerns and technical issues.
• Create and improve internal tooling.
• Work with engineering teams to troubleshoot issues.
• Specialize in specific product areas.
• Develop and enhance internal documentation.
• Assist Customer Success Managers with Enterprise requests.
• Communicate effectively with customers.
• Be available for evening, weekend, and on-call work.
• Lead and mentor team members.
• 3+ years in a technical support role.

Requirements

• Frontend development experience with Next.js.
• Understanding of modern web architecture and frontend frameworks.
• Experience with incident management.
• Exceptional communication skills.
• Passion for delivering excellent customer experiences.
• Comfortable working remotely with a distributed team.
• Availability for a weekend and on-call rota.
• Experience supporting backend environments is a plus.
• Familiarity with CDNs and caching techniques is a bonus.
• Experience with CI/CD pipelines is advantageous.

Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Mentorship and networking opportunities.
• Flexible Time Off.
• Work-from-home budget and gear provided.