Head of Delivery Team - Remote

Overview

As the Head of Delivery Team at Ubiminds, you will lead a team of Project Managers, drive account expansion, and ensure client satisfaction while fostering a high-performance culture.

In Short

• Lead and mentor a team of Project Managers.
• Identify opportunities for account growth and business expansion.
• Ensure high standards of project delivery and client satisfaction.
• Implement scalable processes and best practices in the Delivery area.
• Build strong relationships with clients and stakeholders.
• Monitor team performance and satisfaction metrics.
• Collaborate with Sales and Talent Acquisition teams.
• Drive continuous improvement within the Delivery function.
• Act as an escalation point for complex client issues.
• Foster a people-first culture within the organization.

Requirements

• Native or bilingual proficiency in English and Portuguese.
• Experience leading project management or client success teams.
• Strong commercial mindset with a focus on revenue growth.
• Excellent negotiation and communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Process-oriented with experience in designing frameworks.
• Able to thrive in a fast-paced environment.
• Knowledge of software development environments.

Benefits

• Work in a fast-paced and innovative environment.
• Choose to work remotely or at the office.
• Receive a MacBook for work purposes.
• Enjoy snacks and drinks at the HQ.
• Get financial support for conferences and events.