Customer Support Engineer - Remote

Overview

Second Front Systems (2F) is seeking an ambitious Customer Support Engineer to join our mission-driven team. We are a dynamic, fast-growing entrepreneurial company at the intersection of cutting-edge technology and national security, committed to delivering transformative solutions that empower our nation’s defenders.

In Short

• Provide exceptional technical support to customers through ticketing systems and chat tools.
• Troubleshoot customer issues with products and services using DevOps principles.
• Collaborate with internal teams to diagnose and resolve technical problems.
• Document technical solutions and processes for knowledge sharing.
• Identify and escalate critical issues in a timely manner.
• Stay up-to-date on industry trends and technologies.
• Contribute to the improvement of the customer support knowledge base.
• Maintain a positive demeanor while providing excellent customer service.

Requirements

• Minimum two years of experience in customer support engineering or technical role.
• Experience troubleshooting complex issues with Kubernetes, Docker, and cloud platforms.
• Strong understanding of DevOps principles and practices.
• Excellent communication and problem-solving skills.
• Experience supporting SaaS applications with complex deployment models.
• Ability to work independently and as part of a team.
• Strong analytical and critical thinking skills.
• Proficiency in technical tools and software.
• A passion for technology and a desire to learn and grow.

Benefits

• Opportunity to work in a mission-driven environment.
• Engage with cutting-edge technology.
• Be part of a dynamic and fast-growing team.
• Contribute to national security initiatives.