Customer Support Engineer - Remote

Overview

The Customer Support Engineer at Persona will be responsible for providing exceptional support to customers, ensuring a world-class experience as they engage with the platform.

In Short

• Act as the main support contact for emerging customers.
• Resolve customer issues efficiently via email, Zendesk, and Slack.
• Deeply understand Persona’s product for effective troubleshooting.
• Track customer issues to improve resources and in-product guidance.
• Write documentation and tutorials to enhance customer experience.
• Work with Product and Engineering teams to prioritize customer feedback.

Requirements

• 5+ years in product, customer, or technical support roles, preferably in SaaS.
• Experience with US-based tech companies.
• Excellent writing and verbal communication skills.
• Able to explain complex issues to diverse audiences.
• Strong attention to detail and organizational skills.
• Customer empathy and eagerness to learn about Persona’s product.
• Ability to multitask and prioritize effectively.
• Experience with Zendesk, JIRA, and Slack.
• Growth mindset and flexibility in thinking.

Benefits

• Opportunity to work in a fast-growing tech company.
• Collaborative and diverse team environment.
• Engagement with product and engineering teams.
• Possibility to develop skills in a dynamic setting.