Remote Otter LogoRemoteOtter

Customer Support Engineer - Remote

Posted 7 days ago
Customer Service
Full Time
Worldwide
$100,000.00 - $140,000.00/year
Customer Support
Frontend Development
Next.js
React
Cloud Technologies
Incident Management
Technical Writing
Documentation

Overview

The Customer Support Engineer at Vercel will be responsible for resolving customer concerns, improving internal tooling, and engineering solutions to enhance customer experience.

In Short

  • Solving customer cases and troubleshooting issues.
  • Collaborating with engineering teams.
  • Developing internal tools.
  • Specializing in product areas.
  • Improving documentation and processes.
  • Assisting Customer Success Managers.
  • Working remotely with a global team.
  • Availability for weekend and on-call work.

Requirements

  • Frontend development experience with Next.js.
  • Understanding of modern web architecture and technologies.
  • Exceptional communication skills.
  • Experience with incident management.
  • Passion for customer experience.
  • Ability to mentor team members.
  • Comfortable with remote work.

Benefits

  • Competitive compensation package including equity.
  • Inclusive healthcare package.
  • Mentorship and networking opportunities.
  • Flexible time off.
  • Work-from-home budget for equipment.
Vercel logo

Vercel

Vercel is a leading provider of Frontend Cloud solutions, dedicated to enhancing the developer experience and infrastructure for building, scaling, and securing dynamic web applications. With a mission to empower developers to ship the best products, Vercel serves a diverse clientele, including notable brands like Under Armour, eBay, and The Washington Post. The company fosters an inclusive and collaborative environment, focusing on continuous learning and development, while offering flexible work arrangements and a comprehensive benefits package.

Share This Job!

Save This Job!

Similar Jobs:

h2o.ai

Customer Support Engineer - Remote

h2o.ai

4 weeks ago

Join H2O.ai as a Customer Support Engineer to provide technical support and optimize MLOps workflows for customers.

Kubernetes
MLOps
Python
Terraform
India
Full-time
Customer Service
VAST Data logo

Customer Support Engineer - Remote

VAST Data

4 weeks ago

Join VAST Data as a Customer Support Engineer and be a key contributor in a fast-growing AI infrastructure company.

Customer Support
Technical Support
Linux
Networking
USA
Full-time
Customer Service
VAST Data logo

Customer Support Engineer - Remote

VAST Data

4 weeks ago

Join VAST Data as a Customer Support Engineer to provide technical support and build customer relationships in the AI infrastructure space.

Customer Support
Technical Support
Linux
Networking
NC, USA
Full-time
Customer Service
VAST Data logo

Customer Support Engineer - Remote

VAST Data

5 weeks ago

Join VAST Data as a Customer Support Engineer and be a key contributor in providing technical support and solutions for customers.

Customer Support
Technical Support
Linux
Networking
UK
Full-time
Customer Service
Ubiminds logo

Customer Support Engineer - Remote

Ubiminds

5 weeks ago

Join Ubiminds as a Customer Support Engineer to provide technical support for a cutting-edge cloud cost management SaaS platform.

Technical Support
B2B SaaS
AWS
GCP
Brazil
Full-time
Customer Service