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Customer Support Engineer - Remote

Posted 4 weeks ago
Customer Service
Full Time
Worldwide

Overview

aPriori is seeking a Customer Support Engineer to join our Support, Deployment & Licensing team. In this customer-facing role, you’ll help our enterprise clients install, configure, and troubleshoot our advanced product cost management software. You’ll work at the intersection of software, IT infrastructure, and manufacturing technologies, ensuring our customers are getting the most value from our solutions.

In Short

  • Serve as the first point of contact for technical issues from customers.
  • Troubleshoot issues related to installation, deployment, and configuration.
  • Collaborate with internal teams to investigate product bugs.
  • Document known issues and solutions in internal systems.
  • Provide occasional support during off-hours for high-priority issues.

Requirements

  • 2–5 years of experience in technical support or IT consulting.
  • Broad technical experience including Windows and databases.
  • Strong diagnostic and troubleshooting skills.
  • Excellent written and verbal communication skills.
  • Comfortable managing multiple tasks in a remote environment.

Benefits

  • Competitive compensation and benefits package.
  • Flexible work schedules and remote work options.
  • Career growth opportunities and training programs.
  • Employee-friendly policies and positive work culture.
aPriori Technologies logo

aPriori Technologies

aPriori Technologies, founded in 2003, is a pioneering software firm that is transforming the manufacturing industry through innovative digital solutions. The company specializes in helping manufacturers accelerate product design and market entry while enhancing the sustainability of their design and manufacturing choices. With a global presence across North America, Europe, Asia, and India, aPriori fosters an inclusive work environment that values employee contributions and promotes professional growth through education and wellness programs. The company maintains a dynamic, collaborative culture reminiscent of a start-up, offering competitive compensation, flexible work schedules, and unique benefits such as 'aPriori Days' to support work-life balance. aPriori is committed to nurturing talent and celebrating successes, empowering employees to exceed expectations and embrace leadership opportunities.

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