Customer Support Engineer - Remote

Overview

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

In Short

• Manage customer CDN configurations over email and chat
• Communicate customer needs and requirements with the engineering, product and sales teams
• Contribute to our customer facing documentation when necessary
• Contribute to the processes and policies that scale our support organization as we grow

Requirements

• Recommended minimum of 2+ years of experience in customer support or sysadmin role
• Strong written communication skills in English, and experience supporting customers via email, chat, ticketing system or phone
• Demonstrated understanding of one or more programming languages
• Demonstrated understanding of Unix / Linux environment
• Ability to debug network and protocol using cURL, traceroute, nc or other network diagnostic tools

Benefits

• Comprehensive benefits package starting on the first day of employment
• Supportive work environment that values work-life balance
• Opportunities for professional growth and development
• Inclusive and diverse team culture