Manager, Security Technical Account Management - Remote

Overview

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

In Short

• Lead and mentor a team of security focused customer engineers.
• Develop strategic direction and execute on key objectives for Security Technical Account Managers and Security Solutions Engineers.
• Own and drive achievement of key performance indicators related to team performance, utilization, customer health, and retention.
• Maintain and implement scalable processes aimed at enhancing operational efficiency, including team workflows, SLAs, and escalation processes.
• Champion customer asks internally, including escalations, risks, new opportunities, and technical requirements for maintaining and growing customer relationships.
• Find opportunities to further team impact through automation and implementation of tooling.

Requirements

• Direct people management experience, leading and developing high-performing technical teams.
• Senior-level experience in Solutions Engineering, Professional Services, or Technical Account Management.
• Demonstrated success implementing customer success and team management metrics to drive customer and team experiences.
• Exceptional communication skills, detail-oriented, and self-motivated leader with strong analytical skills.
• Broad technical expertise including cloud and security architecture, as well as scripting/software development experience.
• Strong interpersonal communication skills, executive presence, and a comfortability leading the room on technical conversations.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Family planning, mental health support along with Employee Assistance Program.
• Flexible Vacation policy and up to 18 days of accrued paid sick leave.
• 401(k) (including company match) and an Employee Stock Purchase Program.
• 11 paid local holidays and 11 paid company wellness days.