Remote Otter LogoRemoteOtter

Customer Support Engineer - Remote

Posted 28 weeks ago
Customer Service
Full Time
Ukraine

Overview

The Customer Support Engineer will provide technical support and troubleshoot issues related to various products, ensuring customer satisfaction and effective problem resolution.

In Short

  • Provide technical support via chat and email.
  • Investigate and resolve product-related issues.
  • Debug and troubleshoot integrations.
  • Prepare and run database queries.
  • Design widgets.
  • Work with a range of technologies including Linux and MySQL.
  • Utilize Bug Tracking Systems like Youtrack and Jira.
  • Knowledge of HTML5, CSS3, and JavaScript is required.
  • Intermediate English and fluency in Ukrainian are essential.
  • Experience with programming languages is a plus.

Requirements

  • Knowledge of Linux shell.
  • MySQL expertise.
  • Experience with Bug Tracking Systems (Youtrack, Jira, etc.).
  • HTML5/CSS3/JS knowledge.
  • RestAPI knowledge.
  • Intermediate English level.
  • Fluency in Ukrainian language.
  • Experience with any programming language is a plus.

Benefits

  • Supportive and innovative work culture.
  • Flexibility to thrive in personal and professional life.
  • Equal opportunity employer.
  • Valued for your background and ideas.
MGID logo

MGID

MGID, founded in 2008, is a leading company in native advertising that empowers media partners to monetize their audiences while assisting brands in effectively promoting their services and products. With a comprehensive range of integrated solutions, MGID covers every aspect of the promotion process, from strategic planning to implementation and optimization. The company serves major international brands such as Renault, Domino’s, Airbnb, PizzaHut, and Qatar Airlines, among others. MGID operates a proprietary Highload service that delivers 185 billion advertisements to 850 million unique users in over 70 languages. Recognized with multiple AdTech awards for innovation and product quality, MGID boasts a dedicated workforce of over 700 employees across offices in the US, Europe, and Asia, fostering a culture of creativity and collaboration.

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