The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross-functional teams, and driving closure on customer issues raised on GE e-terra products.

In Short

Responsible for addressing customer issues and concerns with GE e-terra AEMS.
Direct experience installing, maintaining, or supporting GE e-terra AEMS or EMS suite.
Familiarity with User Interface, SCADA, and Modelling tools.
Knowledge of Transmission and Distribution electrical grids.
Working knowledge of communication protocols and IT networking.
Effective communication skills and ability to interface with customers.
Mentors staff in troubleshooting and analysis methods.
Own and manage personal caseload and perform case follow-up.
Adhere to all Quality processes and be part of an on-call rotation.
Ability to travel to customer sites as required.

Requirements

8-10 years of relevant experience.
Knowledge of NERC CIP Standards.
Strong analytical and logical reasoning skills.
Positive attitude in stressful situations.
Familiarity with remote monitoring and diagnostics solutions.

Benefits

Opportunity to work with leading technology solutions.
Engagement with cross-functional teams.
Mentorship opportunities.
Chance to contribute to customer satisfaction and success.

Techtrueup

Techtrueup is a dynamic staffing solutions provider that prides itself on delivering exceptional service to its clients. The company focuses on understanding the unique needs of various specialty industries and actively engages with communities to foster strong relationships. By employing a disciplined approach to identifying quality candidates and partnering with employers, Techtrueup ensures that it meets the core business and employment requirements of leading companies across the country. With a commitment to traditional staffing services, professional and technical staffing, and management services, Techtrueup is dedicated to achieving great results for all stakeholders involved.

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