Customer Success Engineer - Remote

Overview

The Customer Success Engineer at Riskified will work cross-functionally to assist merchants in scaling up the technical aspects of Riskified's products, aiming to reduce online fraud rates and enhance customer retention.

In Short

• Act as the primary technical contact for enterprise merchants.
• Translate business needs into technical solutions.
• Build and manage joint project plans with clients.
• Partner closely with Account Management, Sales, and Support teams.
• Troubleshoot complex technical issues and provide solutions.
• Identify opportunities to improve processes and product capabilities.

Requirements

• 4+ years in a Customer Success Engineer or similar role.
• Strong client-facing experience and excellent communication skills.
• Solid technical background, including troubleshooting production issues.
• Hands-on experience with SQL and databases.
• Experience with API integrations and technical documentation.
• Ability to navigate complex technical challenges.
• Experience working cross-functionally in a global environment.
• Proactive mindset and strong ownership.
• Excellent written and spoken English.
• Experience with Shopify is a significant advantage.
• Experience in E-commerce, payments or FinTech is an advantage.

Benefits

• Equity for all employees.
• Private medical insurance.
• Commuter and parking benefits.
• Team events and wellness activities.
• Opportunities to volunteer and make an impact.
• Commitment to professional development.
• Riskified gifts and swag.