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Senior System Engineer - Remote

Posted 2 weeks ago

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

  • Manage our observability platform, ensuring reliable systems monitoring and alerting
  • Develop and maintain secure, high performing, scalable and cost-effective systems
  • Be involved in architectural design decisions and drive system improvements
  • Ensure on-time delivery of projects and creation of automated solutions for issue resolution
  • Oversee platform lifecycle, document systems and participate in technical analysis
  • Address complex problem-solving, including system feature design and complexity mitigation
  • Monitor operational metrics and assist teams in resolving issues during incidents
  • Collaborate across engineering teams to resolve issues and foster relationships
  • Proactively address platform and infrastructure gaps by gathering feedback and setting standards
  • Participate in on-call rotation and manage operational needs

Requirements

  • Proficiency in programming languages such as Python, Ruby, Go or Java
  • Experience with distributed systems and microservices architectures
  • Proven ability to troubleshoot complex issues, navigate through unfamiliar code, and quickly learn new technologies
  • Strong experience with Linux OS and its administration
  • Understanding of containerization technologies (Docker, Kubernetes)
  • Excellent analytical and problem-solving skills
  • Strong communication skills and ability to work effectively within a team and across various teams
  • Leadership experience in driving initiatives across numerous teams
  • Hands-on experience with monitoring and logging tools: Splunk, Prometheus, Grafana, Elastic Stack, New Relic, Datadog
  • Experience with Infrastructure as Code and automation tools (Terraform, Ansible, Puppet, Chef)
  • Knowledge and practice of DevOps culture
  • Experience in incident response and root cause analysis
  • Familiarity with Chaos Engineering and Game Days
  • Experience with distributed tracing systems (Jaeger, Zipkin)

Benefits

  • Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
  • Private Medical Insurance- Luxmed health & dental cover for you and your dependants.
  • Commuter Assistance- Up to the value of 80 PLN net a month for public transport.
  • Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
  • QED PROGRAM- Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
  • Wellness- Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Twic.
  • A choice of Multisport cards available.
  • Our employee assistance program with Unum provides counseling and wellbeing support to all employees
  • Experience Bonus- 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
  • Group Life & Income Protection Insurance
  • Glasses/Contact lenses Reimbursement
  • Free breakfasts, lunches, snacks, and drinks for everyone in the office
  • Tax-deductible expenses (up to 75% depending on role)

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