Senior System Engineer - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Manage our observability platform, ensuring reliable systems monitoring and alerting
• Develop and maintain secure, high performing, scalable and cost-effective systems
• Be involved in architectural design decisions and drive system improvements
• Ensure on-time delivery of projects and creation of automated solutions for issue resolution
• Oversee platform lifecycle, document systems and participate in technical analysis
• Address complex problem-solving, including system feature design and complexity mitigation
• Monitor operational metrics and assist teams in resolving issues during incidents
• Collaborate across engineering teams to resolve issues and foster relationships
• Proactively address platform and infrastructure gaps by gathering feedback and setting standards
• Participate in on-call rotation and manage operational needs

Requirements

• Proficiency in programming languages such as Python, Ruby, Go or Java
• Experience with distributed systems and microservices architectures
• Proven ability to troubleshoot complex issues, navigate through unfamiliar code, and quickly learn new technologies
• Strong experience with Linux OS and its administration
• Understanding of containerization technologies (Docker, Kubernetes)
• Excellent analytical and problem-solving skills
• Strong communication skills and ability to work effectively within a team and across various teams
• Leadership experience in driving initiatives across numerous teams
• Hands-on experience with monitoring and logging tools: Splunk, Prometheus, Grafana, Elastic Stack, New Relic, Datadog
• Experience with Infrastructure as Code and automation tools (Terraform, Ansible, Puppet, Chef)
• Knowledge and practice of DevOps culture
• Experience in incident response and root cause analysis
• Familiarity with Chaos Engineering and Game Days
• Experience with distributed tracing systems (Jaeger, Zipkin)

Benefits

• Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
• Private Medical Insurance- Luxmed health & dental cover for you and your dependants.
• Commuter Assistance- Up to the value of 80 PLN net a month for public transport.
• Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
• QED PROGRAM- Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
• Wellness- Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Twic.
• A choice of Multisport cards available.
• Our employee assistance program with Unum provides counseling and wellbeing support to all employees
• Experience Bonus- 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Group Life & Income Protection Insurance
• Glasses/Contact lenses Reimbursement
• Free breakfasts, lunches, snacks, and drinks for everyone in the office
• Tax-deductible expenses (up to 75% depending on role)