SMB Customer Success Engineer - Remote

Overview

The SMB Customer Success Engineer will drive the success of Procore’s SMB customers by serving as a product champion and subject matter expert throughout the customer journey.

In Short

• Drive post-sales implementation success and long-term adoption of Procore.
• Make data-driven recommendations to optimize customer value.
• Craft value-based presentations to address customer business problems.
• Provide product updates to customers.
• Drive product demonstrations and coordinate technical resources.
• Deliver high-level customer service through effective communication.
• Support and mentor team members.
• Collaborate with internal teams to develop best practices.
• Master Procore’s products and industry best practices.
• Travel up to 15% to client sites and industry events.

Requirements

• 2+ years of Customer Success or Technical Pre-Sales experience.
• 2+ years of experience in the Construction industry.
• Strong technical aptitude to master Procore’s offerings.
• Ability to work collaboratively with multiple stakeholders.
• Outstanding presentation and communication skills.
• Strong analytical and problem-solving skills.
• Experience as a technology evangelist in the Construction industry is a plus.
• Understanding of various construction industry verticals is a plus.
• Preferred experience in project management roles within construction.
• A positive energy source in a fast-paced environment.

Benefits

• Competitive salary with commission and equity compensation.
• Generous paid time off.
• Healthcare coverage.
• Career enrichment and development programs.
• A dynamic and inclusive work environment.