SMB Customer Success Engineer - Remote

Overview

The SMB Customer Success Engineer will drive the success of Procore’s SMB customers by serving as a product champion and subject matter expert throughout the customer journey.

In Short

• Hybrid role requiring 3 days onsite in Costa Rica and 2 days remote.
• Responsible for post-sales implementation success and long-term adoption.
• Make data-driven recommendations to optimize customer value.
• Craft value-based presentations addressing customer business problems.
• Provide product roadmap and release updates to customers.
• Drive product demonstrations and coordinate technical resources.
• Deliver high-level customer service through effective communication.
• Support and mentor fellow team members.
• Collaborate cross-functionally to develop best practices.
• Up to 15% travel to client sites and industry events.

Requirements

• Excellent communication skills with clients.
• Fluent in English.
• 1+ years of experience in the construction industry.
• 1+ years of experience in Customer Success or Professional Services.
• Experience managing construction projects preferred.
• Ability to work collaboratively with multiple stakeholders.
• Outstanding presentation and communication skills.
• Strong analytical and problem-solving skills.
• Positive energy in a fast-paced environment.

Benefits

• Inclusive and diverse work culture.
• Opportunities for professional growth.
• Support for new ideas and innovation.