Remote Otter LogoRemoteOtter

SVP of Global Customer Success - Remote

Posted 2 days ago
Sales / Business
Full Time
USA
$360,000 - $450,000/year

Overview

The SVP of Global Customer Success will lead the strategy and execution to ensure customers love our products and advocate for them. This role focuses on building a world-class customer success organization and driving significant revenue growth.

In Short

  • Lead the customer success strategy aligning with business goals.
  • Drive renewal revenue and increase Net Retention Rate.
  • Build programs to turn customers into advocates.
  • Mentor and lead a high-performing customer success team.
  • Collaborate with Sales, Product, and Marketing teams.
  • Leverage data and AI for customer insights and process optimization.
  • Foster a culture of continuous improvement.
  • Adapt to a fast-paced, dynamic environment.
  • Drive measurable business outcomes.
  • Maintain strong relationships with stakeholders.

Requirements

  • 15+ years in customer success leadership roles.
  • Proven track record of driving measurable outcomes.
  • Exceptional leadership and team-building skills.
  • Strong analytical and negotiation skills.
  • Collaborative mindset influencing stakeholders at all levels.
  • Adaptability and innovative thinking.

Benefits

  • Competitive compensation packages.
  • Medical coverage.
  • Unlimited PTO and Summer Fridays.
  • Wellness reimbursements.
  • Professional development funds.
  • Strong commitment to diversity and belonging.
Pluralsight logo

Pluralsight

Pluralsight, LLC is a technology workforce development company dedicated to helping teams enhance their skills and improve collaboration. With a focus on learning and development, Pluralsight offers innovative products like Skills and Flow that enable teams to develop critical skills, optimize processes, and gain valuable insights. The company fosters a culture of autonomy, continuous learning, and collaboration, empowering employees to drive impactful innovation. Committed to diversity and inclusion, Pluralsight seeks to inspire and empower the tech workforce to achieve their goals, making it a dynamic and supportive environment for growth.

Share This Job!

Save This Job!

Similar Jobs:

L.A.F.S

Global Head of Customer Success (SMB) - Remote

LE005 ABC Fitness Solutions

20 weeks ago

Lead the Customer Success team at ABC Fitness Solutions, ensuring exceptional service for SMB customers and driving customer satisfaction and retention.

USA
Full-time
Customer Service
$180,000 - $200,000/year
Wayflyer logo

Director of Global Customer Success - Remote

Wayflyer

26 weeks ago

Wayflyer is seeking a Director of Global Customer Success to lead customer retention and expansion strategies while managing a high-performing team.

Ireland
Full-time
Sales / Business
testRigor logo

VP of Customer Success - Remote

testRigor

3 weeks ago

We are seeking a remote VP of Customer Success to lead our global customer success efforts and drive impactful customer experiences.

USA
Full-time
Sales / Business
$100K - $170K/year

Jobgether

VP of Customer Success - Remote

Jobgether

5 weeks ago

The VP of Customer Success will lead the development and scaling of a high-impact Customer Success organization, focusing on enterprise customer retention and revenue growth.

USA
Full-time
Sales / Business
First Advantage logo

VP of Customer Success - Remote

First Advantage

14 weeks ago

The VP of Customer Success leads customer strategy to enhance retention and growth at First Advantage.

GA, USA
Full-time
Sales / Business
$130000 - $150000/year