Customer Success Coordinator - Remote

Overview

As a Customer Success Coordinator at Pluralsight, you’ll play a key role in helping our customers realize ongoing value from our platform, managing renewals and uncovering growth opportunities.

In Short

• Manage a high volume of customer renewals.
• Uncover opportunities for growth.
• Ensure customers feel supported throughout their journey.
• Collaborate with Customer Success and Revenue teams.
• Create quotes and process orders.
• Support agreement negotiations.
• Leverage digital strategies for customer engagement.
• Maintain accurate records for account health.
• Drive process and results in a collaborative environment.
• Contribute to team culture and diversity.

Requirements

• Passion for helping customers succeed.
• Exceptional organizational skills.
• Curiosity about SaaS and technology.
• Basic understanding of business development.
• Strong communication skills.
• Experience in B2B SaaS is a plus.
• Ability to analyze data for customer situations.
• Comfortable with various communication methods.
• Detail-oriented and proactive.
• Grit and resilience in facing challenges.

Benefits

• Competitive compensation packages.
• Medical coverage.
• Unlimited PTO.
• Wellness reimbursements.
• Professional development funds.
• Pluralsight subscription.
• Commitment to diversity and belonging.
• Strong culture of trust and collaboration.
• Opportunities for growth and advancement.
• Blended workplace with remote and hybrid options.