Customer Success Coordinator - Remote

Overview

This position is posted by Jobgether on behalf of Stack Sports. We are currently looking for a Customer Success Coordinator in United States.

As a Customer Success Coordinator, you’ll act as the vital connection between a leading sports registration platform and the rowing community—supporting athletes, coaches, clubs, and event organizers. Your mission is to deliver outstanding service, ensuring a seamless registration experience for users while building strong relationships with clients. From onboarding new organizations to resolving technical issues and improving user documentation, your contributions will shape customer satisfaction and product evolution. The ideal candidate is both detail-oriented and passionate about sports, eager to make a meaningful impact in a dynamic and collaborative environment.

In Short

• Manage a portfolio of rowing clubs and regattas, serving as the primary point of contact for client needs.
• Conduct onboarding and training sessions for new users and lead client webinars.
• Offer expert-level customer support for registration processes, technical issues, and platform configuration.
• Assist athletes and parents with registrations, payment processing, and account-related concerns.
• Document and escalate complex issues while maintaining consistent communication with clients.
• Maintain a deep understanding of rowing competition formats, event logistics, and seasonal cycles.
• Create training resources and knowledge base documentation to enhance user experience.
• Gather client feedback to inform product improvements and align services with evolving needs.

Requirements

• Detail-oriented and passionate about sports.
• Strong communication and interpersonal skills.
• Experience in customer support or client management.
• Ability to conduct training sessions and webinars.
• Technical aptitude for resolving issues.
• Knowledge of rowing and event logistics is a plus.

Benefits

• Opportunity to work in a dynamic and collaborative environment.
• Make a meaningful impact in the sports community.
• Flexible working hours.
• Growth and development opportunities.