Customer Success Coordinator - Remote

Overview

As a Customer Success Coordinator, you will be the main point of contact for your assigned clients, responsible for day-to-day client engagement, coordination, platform onboarding, and problem solving.

In Short

• 100% remote role in Canada.
• Main point of contact for assigned clients.
• Responsible for client engagement and problem-solving.
• Support account activities and customer check-ins.
• Facilitate product onboarding and training.
• Collaborate with sales, marketing, and product teams.
• Monitor key customer success metrics.
• Familiarity with CRM software is a bonus.
• 1-2 years of experience in customer service preferred.
• Strong communication and organizational skills required.

Requirements

• Bachelor's degree preferred.
• 1-2 years work or internship experience in customer service.
• Able to build positive relationships with clients.
• Strong written and verbal communication skills.
• Organized and detail-oriented.
• Comfortable with Google Sheets and Excel.
• Familiarity with CRM software is a bonus.
• Able to travel when required.

Benefits

• Medical, dental, and vision plans.
• Unlimited PTO for work-life balance.
• Work-from-home environment.
• Autonomy and upward mobility.
• Diverse and inclusive culture.