Customer Success Coordinator - Remote

Overview

The Customer Success Coordinator at Joy 101 is responsible for supporting members and ensuring joyful experiences through effective communication and problem-solving.

In Short

• Entry-level role focused on customer support.
• Respond to customer inquiries with empathy and accuracy.
• Assist in moderating social media accounts.
• Track feedback trends to improve user experience.
• Handle complex customer issues with care.
• Update knowledge base articles for user assistance.
• Opportunity to learn and grow in customer success.
• Work in a mission-driven environment with a celebrity founder.
• Flexible, remote-friendly work culture.
• Competitive salary and mentorship opportunities.

Requirements

• Previous experience in customer service or related fields.
• Strong written and verbal communication skills.
• Empathetic and solutions-focused mindset.
• Comfortable with new tools and software.
• Organized and reliable in a fast-paced environment.
• Interest in wellness and digital apps is a plus.

Benefits

• Entry-level role with learning and mentorship.
• Supportive team culture.
• Mission-driven product with global impact.
• Collaborative work environment.
• Remote-friendly flexibility.
• Competitive salary.
• Free app subscription.
• Growth opportunities as the company scales.