Customer Success Coordinator - Remote

Overview

This is a great career opportunity for someone who is looking to join an established international company with a vibrant, friendly, and supportive working environment.

In Short

• The Customer Service Representative ensures a smooth client experience by managing orders from intake to invoicing.
• Responsible for reviewing incoming orders for accuracy and coordinating timelines with vendors.
• Track orders through production and delivery, maintaining updates with clients and vendors.
• Handle invoicing and bookkeeping tasks to ensure timely billing.
• Participate in workflow improvement efforts by flagging inefficiencies.
• Maintain up-to-date order status in CRM and WIP tools.
• Request and evaluate quotes from international vendors.
• Communicate proactively with clients and vendors throughout the order process.
• Ensure operational excellence and clear communication with internal teams.
• Work in a collaborative and fast-paced environment.

Requirements

• Experience in customer service or order management.
• Strong communication skills, both written and verbal.
• Detail-oriented and proactive in a fast-paced environment.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with CRM systems and order management tools.
• Basic bookkeeping knowledge.
• Ability to work collaboratively with internal and external stakeholders.
• Experience in vendor coordination is a plus.
• Strong problem-solving skills.
• Willingness to learn and adapt to new processes.

Benefits

• Opportunity to work in an established international company.
• Supportive working environment.
• Professional growth and development opportunities.
• Collaborative team culture.
• Access to a real-time inventory system for monitoring stock levels.