Director of Global Customer Success - Remote

Overview

Wayflyer is looking for a dynamic and results-driven Director of Global Customer Success. This is a critical leadership role, responsible for driving customer retention, expansion, and lifetime value, ensuring our clients see us as their preferred capital partner for future growth.

In Short

• Own customer retention & growth through a global CS strategy.
• Lead and scale a high-performing Customer Success team.
• Develop and refine customer success playbooks for efficient engagement.
• Strengthen key customer relationships as a capital partner.
• Align cross-functionally with Commercial, Sales, Product, and Marketing teams.
• Leverage data-driven insights to enhance customer engagement.
• Drive continuous improvement within the Customer Success organization.

Requirements

• 10+ years in Customer Success, Account Management, or Sales.
• 5+ years in leadership roles.
• Proven track record in customer retention and revenue expansion.
• Sales-oriented mindset with a focus on customer engagement.
• Experience in leading global teams.
• Strong collaboration skills across various teams.
• Strategic thinker with a long-term vision.
• Deep understanding of the e-commerce industry.
• Exceptional leadership and stakeholder management skills.

Benefits

• Work remotely abroad for up to 60 days a year.
• Employee assistance programme.
• Private healthcare, life and critical illness cover.
• Pension plan.
• Generous parental and adoptive leave policies.
• Equity scheme to share in company success.