Enterprise Technical Account Manager - Remote

Overview

The Enterprise Technical Account Manager at Plaid plays a crucial role in helping customers connect their technical goals with Plaid solutions, ensuring their success and fostering long-term relationships.

In Short

• Work with Plaid’s most strategic enterprise customers.
• Own post-sales technical strategy and alignment with customers.
• Provide clear technical direction on Plaid's products.
• Establish relationships with technical stakeholders.
• Champion customer feedback into product insights.
• Serve as escalation point for technical incidents.
• Partner with Account Managers to grow customer usage.

Requirements

• 5+ years in a client-facing, technology-focused role.
• 3+ years working with enterprise customers.
• Experience managing customer relationships and technical strategies.
• Excellent project management and communication skills.
• Deep understanding of APIs, databases, and system infrastructures.
• Self-starter with strong troubleshooting skills.
• Ability to collaborate cross-functionally and influence processes.
• Ability to work under pressure with a customer-first attitude.

Benefits

• Opportunity to work with leading financial institutions.
• Be part of a mission-driven company focused on financial freedom.
• Collaborative and innovative work environment.
• Professional growth and development opportunities.