Vice President, Customer Account Management - Remote

Overview

The Vice President of Customer Account Management (CAM) will be a senior leader with proven ability to identify account management talent, build, manage and motivate a high-performance team globally, and deliver strong revenue growth.

In Short

• Identify and recruit top CAM talent
• Build, manage and motivate a growing team of customer account managers
• Build, manage and motivate a team of customer operations specialists
• Experience in working with RevOps to design and maintain compensation and incentive programs
• Own and report on the customer account team’s metrics and performance
• Partner with marketing and Customer Success to execute and deliver on the company’s revenue plan
• 10+ years of enterprise-class software account management leadership experience
• Proven track record of growing existing enterprise business
• Experience managing managers in a customer selling environment
• Excellent communication skills and ability to work with cross-functional teams

Requirements

• 10+ years of enterprise-class software account management leadership experience
• Proven track record of growing existing enterprise business, typically $50k+ ARR
• Experienced building relationships with C-suite level decision makers
• 3+ years experience managing managers in a customer selling environment
• Proven ability to grow, manage and motivate high performance customer account teams
• Operational experience in working with RevOps in designing salaries and quotas for individual contributors
• Passion for learning and always improving yourself and the team around you
• Experienced using CRMs, Business Intelligence and other revenue tools
• Experience with account segmentation, lead distribution and sales funnels
• Excellent communication skills

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation