Manager, Customer Account Management - Remote

Overview

As a Manager of Customer Account Managers, you will lead and empower a team responsible for driving customer satisfaction, retention, and growth. You’ll develop strategies to enhance customer relationships, ensure platform adoption, and maximize revenue opportunities while fostering a culture of collaboration and continuous improvement.

In Short

• Lead and develop a high-performing team of Customer Account Managers.
• Drive customer success and retention through strategic initiatives.
• Collaborate cross-functionally to improve processes and enhance customer experience.
• Monitor team performance using data-driven insights.
• Act as an escalation point for high-priority customer issues.
• Gather customer feedback to influence product development.
• Stay informed on industry trends to refine best practices.
• Provide ongoing training and development for team members.
• Ensure alignment of account planning with customer objectives.
• Establish clear expectations and accountability measures.

Requirements

• Proven experience in customer success or account management.
• Strong leadership and team development skills.
• Excellent communication and negotiation abilities.
• Ability to thrive in a fast-paced environment.
• 5+ years in Account Management or Sales.
• 2+ years of people management experience.
• Strong strategic thinking and problem-solving skills.
• Experience in data-driven decision-making.

Benefits

• Medical, dental, and vision insurance.
• Life, AD&D, and disability insurance.
• Paid parental leave and time off.
• 401(k) retirement plan.
• Financial planning support.
• Learning and development budget.
• Sabbatical program.
• Internet and phone stipend.
• Wellness apps and emergency weather support.
• Lunches in the office.