HRIS and Payroll Implementation and Support Manager - Remote

Overview

We are seeking an experienced HRIS and Payroll Implementation and Support Manager to lead high-touch implementations and provide exceptional ongoing support for our HRIS and Payroll solutions. This role will be essential to ensuring a seamless experience for our clients, particularly for complex implementations.

In Short

• Lead HRIS and Payroll Implementations: Manage end-to-end implementation for high-touch clients.
• Client Relationship Management: Serve as the primary point of contact for assigned clients.
• Project Management: Develop and maintain detailed project plans and communicate progress.
• Technical Support and Troubleshooting: Provide hands-on support for post-go-live needs.
• Training and Enablement: Conduct client training sessions for effective system use.
• Documentation and Process Improvement: Create and maintain documentation for implementation processes.
• Collaboration with Internal Teams: Work closely with Product, Engineering, and Customer Success teams.

Requirements

• Minimum of 5 years of experience in payroll and HRIS implementation.
• Strong understanding of HRIS and Payroll systems.
• Demonstrated ability in customer support and troubleshooting.
• Excellent project management skills.
• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving skills.

Benefits

• Part-time work schedule (3 days/week).
• Opportunity to work with a dynamic team.
• Engagement with high-touch clients.
• Flexible working hours within Eastern time.
• Continuous learning and improvement opportunities.