Senior Business Development Manager - Remote

Overview

Isos Technology is looking for an energetic, aggressive, and personable professional to join our team. The right candidate will be a team player who effectively builds relationships both inside and outside the organization. They are dedicated to meeting the expectations and requirements of our clients and consultants.

In Short

• Own the customer experience from contract signing to ensure satisfaction and retention.
• Conduct periodic check-in meetings with customers to ensure smooth operation.
• Drive expansion of services and software licensing through outreach strategies.
• Create customer advocates and improve net promoter scores.
• Act as a point of contact for requests requiring cross-departmental collaboration.
• Ensure customer voice is represented in service planning discussions.
• Arrange product education sessions for clients.
• Deliver updates and training on service and product innovations.
• Promote client awareness of features and best practices.
• Contribute to service and license renewal strategies.

Requirements

• Strong interpersonal and communication skills.
• Experience with customer relationship management tools, preferably HubSpot.
• Ability to work collaboratively across departments.
• Proven track record in customer success or account management.
• Understanding of software licensing and service delivery.

Benefits

• Opportunity to work with a leading Atlassian Solution Partner.
• Flexible work location within the US.
• Supportive and collaborative team culture.
• Professional development opportunities.
• Engaging work environment focused on customer success.