Technical Support Manager - Strategic Accounts - Remote

Overview

The Manager of Technical Support will lead and manage a team of technical support professionals to ensure high levels of customer satisfaction for strategic accounts, maintaining the company's reputation for exceptional support services.

In Short

• Lead and mentor a team of technical support professionals.
• Ensure timely resolution of technical issues for strategic customers.
• Develop and implement key performance indicators (KPIs).
• Identify opportunities for process optimization in support workflows.
• Establish and maintain a knowledge base for the support team.
• Act as a point of escalation for complex technical issues.
• Collaborate with cross-functional teams to improve customer satisfaction.
• Conduct regular performance reviews and provide feedback.
• Foster a positive team culture encouraging knowledge sharing.
• Support team members in achieving their career goals.

Requirements

• Bachelor's degree in Computer Science or related field.
• Proven experience in a technical support leadership role.
• Strong understanding of software applications and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Good organizational skills and attention to detail.
• Self-motivated and proactive.
• Ability to multi-task effectively.

Benefits

• Opportunity to work in a dynamic and growing company.
• Engagement with strategic accounts and leading healthcare organizations.
• Professional development opportunities.
• Collaborative and supportive team environment.
• Potential for career advancement within the company.