Strategic Technical Account Manager - Remote

Overview

This role is for a highly experienced and passionate customer advocate who thrives in a complex technical environment. You'll be a strategic technical advisor to Appspace's key customers, ensuring their success and driving retention and growth.

In Short

• Build and maintain strong, long-term relationships with key client stakeholders.
• Act as a trusted technical advisor by providing expert technical advice and guidance to clients.
• Identify, diagnose, and resolve complex technical issues promptly and effectively.
• Collaborate with cross-functional teams to implement and deploy technical solutions.
• Conduct training sessions and workshops to enhance client knowledge.
• Monitor system performance and implement corrective actions.
• Proactively identify and mitigate potential risks.
• Stay up-to-date with industry trends and emerging technologies.
• Write and maintain comprehensive documentation of customer deployments.
• Work closely with sales, engineering, product, support, and leadership teams.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a relevant field.
• Minimum of 5 years of experience in a development role, preferably in a customer-facing capacity.
• Strong technical background with a deep understanding of RESTful APIs, JSON data structures, and front-end technologies like HTML.
• Hands-on experience with Microsoft ecosystem applications like Sharepoint, O365, MS Teams, Viva Engage and APIs.
• Experience managing client projects, from requirement analysis to post-deployment support.
• Familiarity with software development and API testing tools such as Postman.
• Experience with complex SQL Database models, PowerShell scripting, Azure platform services and infrastructure tools.
• Excellent communication and interpersonal skills.
• Proven ability to build strong relationships with clients.
• Strong problem-solving and analytical skills.

Benefits

• Competitive salaries, employer paid medical, dental and vision coverage.
• Flexible work schedules.
• Remote work opportunities.
• A casual dress work environment.
• Reduced working hours in August.
• Appspace Quiet Fridays.
• Gym allowance.
• Training allowance.
• Training days off.