Strategic Technical Account Management Lead - Remote

Overview

Retool is on a mission to bring good software to everyone by building a new type of development platform that combines traditional software development with a drag-and-drop UI editor and AI, making it faster to build internal tools.

In Short

• Lead a team of high-performing Technical Account Managers (TAMs).
• Drive customer success, adoption, and retention in strategic segments.
• Foster relationships with key accounts and enable technical excellence.
• Define strategic playbooks and best practices across the TAM organization.
• Collaborate with cross-functional teams including sales, engineering, and marketing.
• Establish performance metrics and ensure team delivers on objectives.
• Act as an escalation point for critical customer issues.
• Develop tailored account strategies with TAMs.
• Monitor key performance indicators (KPIs) for team success.
• Drive initiatives to improve customer retention and identify upsell opportunities.

Requirements

• 6+ years in Customer Success or related fields, with 3+ years in a leadership role.
• Experience with enterprise-level customers in a consulting capacity.
• Proven track record in driving customer success in a SaaS environment.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Strategic thinker with strong problem-solving abilities.
• Proficient in data analysis and reporting.
• Technical aptitude in enterprise software development and APIs.
• Bachelor's degree in Business, Computer Science, or related field.

Benefits

• Comprehensive benefit plan including medical, dental, vision, and 401(k).
• Equity and commission/bonuses based on position.
• Hybrid work location options.
• Opportunities for professional development and growth.