Director of Global Renewals - Remote

Overview

Halcyon is the industry’s first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.

Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X-Force (now IBM), Halcyon is focused on building products and solutions for mid-market and enterprise customers.

As a remote-native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs.

In Short

• Pioneer and Build the Renewals function, designing and implementing strategies, processes, and systems to drive seamless, efficient contract renewals.
• Define and track key renewal KPIs, including NRR and GRR, while delivering insights and visibility to the executive team.
• Collaborate with Customer Success, Sales, and Finance teams to ensure alignment and continuity across the customer lifecycle.
• Lead the charge on process innovation, identifying and implementing improvements to enhance the renewal experience and streamline operations.
• Hire, coach, and develop a high-performing Renewals team, fostering a culture of excellence and customer-centricity.
• Champion customer relationships, working closely with the team to ensure satisfaction and long-term loyalty.
• Perform other duties as assigned.

Requirements

• A minimum of 10 years of experience in renewal management, account management, or customer success within the software or technology industry.
• A track record of success driving customer retention and revenue growth through strategic renewal practices.
• Proven expertise in designing and implementing renewal processes, including setting up the operational framework and metrics.
• At least 5 years of people management experience, leading and developing high-performing teams.
• Excellent communication, negotiation, and collaboration skills, with a deep understanding of customer-focused strategies.

Benefits

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.
• Short and long-term disability coverage, basic life and AD&D insurance plans.
• Medical and dependent care FSA options.
• 401k plan with a generous employer contribution.
• Flexible PTO policy.
• Parental leave.
• Generous equity offering.