Developer Support Engineer - MS Graph (Japanese Speaker) - Remote

Overview

We are hiring freelancers for the role of Developer Support Engineer - MS Graph, specifically for Japanese speakers, to provide technical support for Microsoft products.

In Short

• Handle customer issues through collaboration and resolution.
• Utilize soft skills to respond to and resolve technical issues.
• Provide excellent customer service in written and spoken Japanese.
• Strong active listening skills to uncover customer needs.
• Ability to adapt communication style based on customer profile.
• Critical thinking skills to solve customer problems effectively.
• Support customers in discovering and using Microsoft products.
• Engage with customers through chat and voice channels.
• Technical knowledge of Windows OS, MS Office, and networking protocols.
• Experience with development technologies including .NET, JavaScript, and Python.

Requirements

• 2+ years of experience with Microsoft core workloads.
• Strong understanding of .NET framework, C#, and Node.JS.
• Familiarity with Azure Active Directory and Microsoft Teams.
• Exposure to RESTful APIs and OAuth protocol.
• JLPT certification is an added advantage.

Benefits

• Work with a fast-growing organization.
• Gain experience in a global environment.
• Opportunity to work with cutting-edge AI technologies.
• Flexible work arrangements.