Technical Support Specialist for Autodesk Applications - Remote

Overview

Autodesk is looking for a Technical Support Specialist (for Autodesk Revit, Navisworks, BIM360 / Autodesk Construction Cloud applications) to provide support services and engage Autodesk customers in providing effective technical solutions, guidance, and troubleshooting advice.

In Short

• Respond to support requests via multiple channels.
• Participate in driving the organizational vision and global projects.
• Measure and monitor performance against established service levels.
• Actively manage personal backlog of support requests.
• Provide timely updates to manage customer expectations.
• Participate in product beta programs and testing events.
• Research and verify product issues using internal systems.
• Assist in the development of internal knowledge base quality.
• Ensure resolution of escalated issues related to service delivery.
• Work closely with extended Autodesk teams to resolve customer issues.

Requirements

• Bachelor’s degree in Design, Engineering, or equivalent experience.
• Competent knowledge in Revit, Navisworks, Autodesk Construction Cloud / BIM360.
• 5 - 7 years of industry working experience.
• 3+ years of technology and customer support experience.
• Proficient in CRM.
• Experience supporting cloud/SaaS based applications.
• Familiarity with Construction and BIM industry needs.
• Exceptional team player skills.
• Ability to manage multiple projects and technical requests.
• Excellent communication skills.

Benefits

• Opportunity to work with leading design tools.
• Engage in innovative problem-solving.
• Collaborate with a dedicated team.
• Flexible working hours.
• Build strong customer relationships.