Technical Support Specialist - Installation & Licensing - Remote

Overview

We are seeking a skilled and customer-focused Technical Support Specialist to assist users with installation and licensing issues via chat, email, remote support and phone.

In Short

• Provide real-time support to customers via chat, email, remote support and phone for installation and licensing issues.
• Troubleshoot OS-related problems on Windows, macOS, and basic Linux systems.
• Assist with software deployments using tools like SCCM, Microsoft Endpoint Manager, or similar.
• Guide users through SSO configurations and troubleshoot identity provider-related issues.
• Document issues, resolutions, and customer interactions accurately in the ticketing system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Proactive in identifying patterns to report to the internal team.
• Experience in technical support or IT helpdesk roles involving remote support.
• Strong communication skills and a customer-first mindset.
• Ability to work independently and manage multiple tasks efficiently.

Requirements

• Proficiency in OS troubleshooting especially in installation troubleshooting (Windows, macOS, and basic Linux).
• Hands-on experience with deployment tools such as SCCM, Endpoint Manager, or similar.
• Understanding of SSO, identity providers, and authentication protocols.
• Should be able to read installation logs and find logs wherever available.
• Minimum 16 GB RAM and a stable internet connection with at least 50 Mbps upload/download speed.
• Windows 10 or higher preferred.

Benefits

• Work remotely with flexible hours.
• Opportunity to enhance technical skills.
• Collaborative work environment.
• Supportive team culture.