Technical Support Engineer (SMB) - Remote

Overview

As a Technical Support Engineer, you will support Small and Medium Business customers on Microsoft Cloud Technologies, helping them troubleshoot and resolve issues related to Microsoft 365, Azure, and other cloud-based services.

In Short

• Provide support for Microsoft 365 (Microsoft Exchange, Teams, SharePoint).
• Handle escalation calls and resolve tickets as per SLA.
• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
• Follow standard procedures for proper escalation of unresolved issues.
• Diagnose and troubleshoot technical issues.
• Prioritize and manage several open issues at one time.
• Willingness to work in shifts (24*7).
• Must have excellent written and verbal communication skills.
• Must have a laptop with Windows 10/11 and fast internet connection.

Requirements

• Experience in Microsoft Process or Microsoft 365 domain.
• Excellent problem-solving and analytical skills.
• Ability to provide step-by-step technical help, both written and verbal.

Benefits

• Work with a global client, Microsoft.
• Opportunity to grow in a fast-growing organization.
• Be part of a team leveraging cutting-edge AI technologies.