Technical Support Engineer - SMB - Remote

Overview

As a Technical Support Engineer at Gigmo Solutions, you will provide support for Microsoft 365 products to business customers, ensuring effective resolution of issues and high customer satisfaction.

In Short

• Provide support for Microsoft 365 (Exchange, Teams, SharePoint).
• Handle escalation calls and resolve tickets as per SLA.
• Take ownership of customer issues and see them through to resolution.
• Diagnose and troubleshoot technical issues.
• Prioritize and manage multiple open issues simultaneously.
• Follow standard procedures for escalation of unresolved issues.
• Communicate effectively with customers both written and verbally.
• Research and identify solutions to system issues.
• Must have a laptop with Windows 10/11 and fast internet connection.
• Excellent problem-solving and analytical skills required.

Requirements

• Experience in Microsoft Process or Microsoft 365 domain.
• Excellent written and verbal communication skills.
• Strong troubleshooting skills.
• Ability to manage multiple issues at once.
• Fast internet connection with a minimum of 50 Mbps.

Benefits

• Opportunity to work in a fast-growing organization.
• Global experience in customer support.
• Work with cutting-edge AI technologies.
• Flexible work environment.