Technical Support Integrations Specialist - Remote

Overview

The Technical Support Integrations Specialist provides customer technical integrations support and service for all Explore Learning products to ensure successful implementation and usage.

In Short

• Serves as a primary contact for customer technical integrations issues
• Provides effective and accurate technical integrations onboarding, guidance, and support for customers of web-based educational solutions via phone calls, emails, and desktop sharing
• Delivers ongoing higher-level customer and technical integrations support to troubleshoot rostering issues and concerns
• Collaborates with internal stakeholders (CS, PD, OM, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance
• Tracks, documents, and reports customer issues and resolution activities
• Identifies, develops, and maintains standard responses for often-encountered technical integrations issues and documentation gaps
• Maintains a working knowledge of ExploreLearning products and associated platforms and integrations system requirements
• Supports special projects and other duties as assigned by the Technical Support Manager and Team Lead

Requirements

• Bachelor's Degree or 4+ years of equivalent experience
• 1+ years of experience with web application support in a technical helpdesk or customer support environment
• Excellent problem-solving, analytical, and technical skills
• Excellent written, oral communication, and listening skills
• Strong working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications
• Ability to quickly learn, master, and describe new technology
• Ability to work well within a team and with a variety of individuals
• Good organizational and time management skills, with attention to accuracy and detail
• Ability to make independent decisions and proactively problem solve

Benefits

• Competitive salaries and generous benefits
• Exciting and dynamic working environment that values creativity, teamwork, and professional growth
• Remote First approach allowing flexibility and trust to balance work with life
• Reimbursement to help cover the cost of setting up your home or remote office