Technical Support Specialist I - Remote

Overview

The Technical Support Specialist I will assist customers with technical inquiries related to accounting software, ensuring prompt and professional communication while troubleshooting and resolving issues.

In Short

• Handle inbound and outbound calls for technical inquiries.
• Respond to customer emails with clarity and professionalism.
• Troubleshoot software issues and implement effective solutions.
• Collaborate with team members and escalate complex issues.
• Provide guidance on accounting software features.
• Document customer interactions accurately in the ticketing system.
• Stay updated on product enhancements for accurate support.

Requirements

• Proven customer service or technical support experience.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks effectively under pressure.
• Demonstrated troubleshooting skills and teamwork.
• Technical aptitude and willingness to learn new software.
• Familiarity with accounting principles and software preferred.

Benefits

• 18 days PTO and 11 Holidays.
• Competitive Healthcare benefits.
• 401k Match up to 4%.
• Parental Leave: 8 weeks 100% paid.
• Tuition Reimbursement up to $5,250.
• Hybrid Workplace Flexibility.